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Non-Manager

Analyst, Systems (ROPS)

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This position is responsible for the implementation of new or updating of existing business systems and processes to drive improvements across one or more of the business teams within Revenue Operations. 

Analysis & Technical:

  • Produces detailed documentation including business requirements, process flows, communications, use cases, and user stories outlining problems, and opportunities. 

  • Translates business needs into requirements across multiple business systems or processes with some guidance.

  • Proficiency in tools such as JIRA, Confluence, MS Teams, and Excel to communicate and facilitate daily operations.

  • Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated.  

  • continuously learns new system capabilities & and recommends how to leverage them.

Problem Solving:

  • Solves problems related to a business system by outlining potential drivers & and forming a hypothesis-based approach. Guides business in identifying root cause and ideating towards initiation of system solution. Aid businesses in forming manual workaround or other alternatives either while waiting for enhancement lifecycle or in pursuit of an ideal technology solution.

  • Makes recommendations & and synthesizes takeaways from visualizing processes flows across multiple systems or businesses.

  • Understands the SDLC and supports business in progressing through the process.

  • Understand the implications of the overall project on broader business objectives or other business lanes. Proactively raises awareness when issues arise that impact their work stream.

  • Develops requirements by collaborating with business leaders & and translating their needs across multiple business systems or processes.

  • Business lead on IT comms for code and data readiness; aiding as Business Facilitator for UAT and production Validation.

  • Help businesses understand how the system should be operating after a release.

  • Primary liaison with IT to support them in conducting more detailed investigations.

Project & Stakeholder management:

  • Effectively leads working sessions & facilitates interactions between business teams and IT (ex. Requirement review sessions, project status meetings & post-deployment feedback sessions).

  • Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes.

  • Understands the Software Development Life Cycle and supports the business team in progressing through the process.

  • Maintains up to date documentation of data/process dependencies across multiple projects, business lanes of systems (ex. BRD, use cases, process flows)

  •  Proactively communicates around deadlines & roadblocks.

  •   Builds collaborative relationships with all stakeholders.

Other duties as assigned.

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