Analytics Manager, Revenue Operations (ROPS)

DaVita is hiring a Revenue Manager for our Payor Escalations - Analytics & Strategy team within Revenue Operations (ROPS), known as Team Spotlight.  This position is responsible for the operational oversight of a team of analysts focused on contracted insurance claim escalations (settlements, legal escalations, supporting contract negotiations, etc.).  We are looking for a leader that gets excited about driving innovation through problem solving, has an interest in analytics, and can develop teammates to grow in their careers. 

This individual will oversee 3-5 analysts and projects with ROPS, our Legal and Contracting partners, and with external insurance companies.  The focus on the team is geared towards resolving our most complex and largest claim payment issues through legal and contracting channels, and collaborating to find resolution to prevent the issue from happening again.  

As a leader of analysts, this individual will be responsible for ensuring work is done timely and correctly by their team, as well as helping to develop these analysts to the next stage of their career. Communications will be tailored to differing audiences and there will be frequent opportunities to strategize and deliver persuasive recommendations to senior leaders.  In addition, this leader should have a passion for solving operational problems, and an ability to work well as part of a fast-paced team. This position reports to a Sr Manager, Revenue Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drives Operational Results

• Sets team goals to achieve key objectives and motivates team to exceed expectations
• Takes full accountability for team’s results and ensures work product is up to standard
• Manages large projects with multiple participants and stakeholders
• Prioritizes competing priorities to deliver on deadlines with minimal interventions
• Consistently prepares and delivers effective communications tailored to audience
• Critically thinks through barriers, and creates and implements solutions

Leadership & Team Development

• Builds high performing teams and develops leaders
• Cultivates a diverse professional network to complete work and seek input
• Ensures self and teammates use coaching and feedback through a consistent process
• Effectively inspires team to support leadership vision; influences change

Generates Strategic Insights

• Consistently and independently generates meaningful insights for team and projects
• Translates high-level strategy and complex insights into actionable opportunities
• Identifies and engages stakeholders to create high level of collaboration
• Delivers persuasive recommendations to senior audiences

Other duties as assigned

EDUCATION AND EXPERIENCE

• 1 year in Leadership with direct reports – Required
• High School Diploma/equivalency – Required
• Bachelor’s Degree in related field – Preferred
• Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required
• Intermediate proficiency in analytics systems (SQL, Netezza, Tableau) – Preferred
• Strong knowledge of healthcare revenue cycle – Required
• Strong knowledge of healthcare revenue cycle Collections – Preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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