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Non-Manager

Customer Experience Reporting and Analytics Analyst

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Customer Experience Reporting and Analytics Analyst (Tableau & SQL)

General Purpose of the Job

We are seeking a Customer Experience Reporting and Analytics Analyst to turn customer and operational data into actionable insights. This role is ideal for a data-savvy professional with strong Tableau and SQL skills who enjoys building dashboards, automating reports, and delivering clear, impactful analytics.

Essential Duties and Responsibilities

  • Develop and maintain interactive Tableau dashboards for customer analytics

  • Write SQL queries to analyze data from multiple sources

  • Partner with business teams to gather requirements and translate them into actionable insights

  • Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data to identify trends and opportunities

  • Present findings clearly using Tableau, Excel, or PowerPoint

  • Support customer experience improvement initiatives through key metrics and insights

  • Manage multiple projects in an agile environment

Education, Experience, Qualifications, or Certifications

  • 2–3 years of experience in data analysis, reporting, or analytics-focused roles

  • Strong Tableau dashboard development skills

  • Solid SQL skills for querying, joining, and aggregating data

  • Excellent analytical, problem-solving, and critical-thinking abilities

  • Strong written and verbal communication skills

  • Highly detail-oriented

Preferred

  • Experience with NICE CXone or other contact center data

  • Hands-on experience with SQL Server and Excel

  • Familiarity with applying statistical or mathematical concepts in data analysis

If you are passionate about turning data into insights and enjoy visual analytics, this is the role for you!

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  

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