Director, IKC Operations

DaVita Integrated Kidney Care (DaVita IKC) is one of the largest end-to-end kidney care providers; we manage $5.5B+ in annualized medical spend through value-based partnerships. We provide comprehensive care and complex chronic condition management to 80k+ patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis.
 

The Director, IKC Operations accomplishes company objectives by supervising the daily operations of a clinical operations team within the Nebraska, Iowa, Colorado, Kansas, and West Missouri markets. The Director will oversee managers and have overall responsibility for front-line teammates, while improving systems and processes to advance our overall clinical operations and effectiveness and achieve our clinical operations goals.  This Director has P&L accountability for >$300M in medical cost under management.  This leader will also work closely with nephrology groups in partnership to achieve our shared goals and vision.   
 

Essential Responsibilities

• Provide leadership and direction to the team. Responsible for performance development, performance management, retention, team assignments, and teammate relations. Work directly with your managers to create a sustained culture which drives patient safety, compliance, and outcomes.
   
• Operational Oversight and Improvement:
  • Identifies, analyzes, and drives continuous operating improvements and quality performance of operating metrics, including clinical outcomes quality, productivity, staffing, training, attrition, and budget
  • Maintain awareness and knowledge of assigned market and participates in internal and external business development meetings, as applicable
  • Develop and implement strategic planning initiatives that maximize the division’s clinical care and growth potential
  • Lead critical projects working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership
  • Work across operational and innovation teams to advance best in class capabilities in the market

• Accountable for Physician engagement strategy and quality.
  • Expand clinical and business relationships with existing and new physician partners
  • Address top growth priorities, provide due diligence and lead successful operational conversions on acquisitions and strategic growth.
     
• Accountable for collaboration with dialysis business:
  • Partners in collaboration calls, innovating to develop new collaboration processes
  • Oversees RN performance on core team participation
  • Meet monthly with internal leaders to drive key performance measures and increase Provider engagement and facilitate business relationships to drive growth
  • Interface with business leaders from a broad range of functional teams, including Finance, People Services, Strategy, Quality, Clinical Transformation and others in support of strategy and operational execution
  • Collaborate across DKC and IKC teams to perform analyses and synthesize results

• Manages and oversees the DaVita IKC program: 
  • Ensures compliance to all applicable regulations and DaVita policies
  • Monitors risk management and quality assurance compliance
     
• Accountable for review and development of department budget:
  • Evaluate processes to ensure cost effectiveness and reduce operational expenses
  • Evaluates projects for cost effectiveness and impact to outcome expectations

Education and Experience

• 8+ years of Operational Leadership; leading robust, regional teams
• Experience managing budgets and driving metrics
• Preferred experience in healthcare, physician engagement, and value-based care (VBC)
• Masters degree preferred
• Prior P/L management experience
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint and Outlook
• Demonstrated ability to handle confidential information with discretion and sound judgment.
   

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  
   

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