Educator II (ROPS)

The Revenue Operations (ROPS) Educator supports the delivery, evaluation and management of learning programs. They provide impactful learning experiences and resources to build skills and competencies across the organization by managing and delivering new hire role-based training and other professional/personal development training. Their efforts involve monitoring the implementation of initiatives while partnering with designers, educators, subject matter experts, learning analysts and leadership.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Training Delivery - Delivers informal and formal learning solutions in a manner that is both engaging and effective.

• Prepares for training delivery

• Delivers training using various learning methodologies

• Encourages participation and builds learner motivation

• Delivers constructive feedback, escalating issues to leadership as needed

• Observes and coaches other educators and adjunct trainers to ensure learning outcomes

• Manage Learning Programs & Evaluate Learning Impact - Prioritizes and implements training projects and activities & uses learning metrics and analytics to measure the impact.

• Manages and implements projects and action plans

• Coordinates with leadership, program sponsors and other resources

• Identifies and manages customer expectations

• Analyzes and interprets evaluation data

• Makes recommendations to aid decision-making around curriculum

• Creates and maintains the Curriculum Plan

• Instructional Design - Designs and develops informal and formal learning solutions using a variety of methods

• Conducts needs assessments

• Applies learning theory & identifies appropriate learning approach collaborating with design team

• Designs and develops instructional material

• Coordinate Training/Onboarding Activities

• Assists with onboarding of new teammates and adjunct trainers

• Reviews new hire lists and coordinates onboarding and learning advisor activities

• Updates reporting dashboards, calendars, new hire lists and teammate trackers for their respective areas of responsibility

• Other duties as assigned.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS:

• Bachelor’s Degree in Communications, Education, or related area – Preferred

• Healthcare industry experience – Preferred

• Demonstrated experience using adult learning theory and methodologies to design and deliver training – Required

• Highly effective facilitator/trainer – Required

• Effective planning and time management skills – Required

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook – Required

• Independent problem solving and decision making skills along with the ability to exercise sound judgment – Required

• Proficient in Microsoft SharePoint – Required

• Excellent interpersonal skills – Required

• Excellent written and verbal communication skills – Required

TRAVEL AND TIME REQUIREMENTS:

• Travel: up to 10%

• Nights/Weekends: rare

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  

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