Insurance Counselor I (Houston, TX)

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• This role requires travel to our DaVita clinics in Houston, Texas and other surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options. Travel and in-person patient support may be up to 3-4x per week, Work from home the other days.

• Travel and in-person patient support is required and may be up to 3-4x per week with variability within area based on patient need

• Candidate must reside in Houston, or the surrounding area. This role requires visiting clinics within these cities on a regular basis

• Candidate must be able to squat and walk and stand for more than 15 minutes and must be okay with the sight of blood.

Valid driver’s license – Insurance Specialists will drive their personal

automobiles to get from one clinic to another.  A valid driver’s license within the state you are applying is required, with an acceptable driving record

• Insurance Counseling

  • Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns

  • Identify, resolve or escalate issues as appropriate for prompt and effective resolution

  • Proactively build relationships with patients

  • Proactively review patient lists with Social Workers and other clinic teammates to identify potential patient insurance issues

  • Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities

  • Partner with Social Workers to maintain awareness of patient insurance questions

• Patient Interaction

  • Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options

  • Provide high-level of customer service to ensure patient questions or issues are addressed effectively

  • Provide information to patients to help them find and/or secure the insurance coverage of their choice

• Reporting

  • Manage and update tracking tools as appropriate

  • Review trends with team and operational leadership

  • Provide monthly reporting and analysis on key metrics related to patient education and advocacy

  • Compile monthly operations reviews on assigned patient portfolio

• Other duties and responsibilities as assigned including but not limited to:

  • Attend team meetings, phone conferences, and training as needed

  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

  • Participate as requested in special projects and Insurance Management Team initiatives

  • Mentor team members as appropriate on Insurance Management practices

  • Shadow new hires to mentor and to provide training as needed

• Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.

  • Clinical outcomes consistently ranked above the national average.

  • Award-winning education and training across multiple career paths to help you reach your potential.

  • Performance-based rewards based on stellar individual and team contributions.

  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-RH1