Sr Analyst, Systems (ROPS)

General Purpose of the Job

The Sr. Analyst, Collections will lead complex financial analyses, solve workflow bottlenecks, and drive process improvements within the Revenue Operations (ROPS) cycle . This role is a key player in enhancing business outcomes for operational teams by turning large datasets into actionable insights to maximize reimbursement and reduce the cost to collect .

Essential Duties and Responsibilities

• Analysis & Technical Skills (40%):

  • Perform complex root cause analysis on large datasets to identify denial patterns and revenue leakage .

  • Partner with leaders to develop and implement Workflow solutions and automated reporting for key business drivers .

  • Utilize analytical tools such as SQL and Excel to assess the financial impact of various collection efforts .

• Process Improvement & Problem Solving (35%):

  • Break down complex collection problems into digestible components and develop robust solutions .

  • Identify and facilitate strategic process improvements to move ROPS to "World Class" standards .

  • Challenge the status quo to identify transformative changes in how denials and short-pays are handled .

• Project & Stakeholder Management (20%):

  • Influence results through clear oral and written communication of complex concepts to senior leadership .

  • Interface with external vendors and insurance companies to resolve payment disputes and optimization gaps .

  • Create and maintain project plans, ensuring updates are provided to stakeholders regularly .

• Other Duties (5%): Champion DaVita’s Mission and Values and participate in team development activities .

Minimum Qualifications

• Education: Bachelor’s degree in a related field (STEM, Mathematics, Statistics, Economics, or Business) .

• Experience: 2–4 years of experience in healthcare analytics or revenue cycle management .

• Technical Skills:

  • Advanced proficiency in SQL and Microsoft Excel .

  • Strong expertise in Tableau dashboard development .

  • Experience with Python or VBA for data manipulation is highly preferred .

• Competencies:

  • Proven ability to perform root cause analysis and draw data-driven conclusions .

  • Strong interpersonal skills with the ability to communicate effectively across all levels of the organization .

  • Commitment to DaVita’s Core Values: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun .

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  

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