Supervisor - IKC - Operations - Columbus, Ohio

DaVita Integrated Kidney Care (IKC) is looking for a Regional Operations Supervisor to accomplish company objectives by supervising the daily operations of a team of Care Coordinators.

This is a HYBRID role. The Regional Operations Supervisor must be capable of leading a remote team from a home office while traveling monthly to engage with IKC teammates and providers across the Ohio, Kentucky, and Western Pennsylvania (west of Pittsburgh) markets. The ideal candidate will be based in the Columbus, Ohio area.

DUTIES & RESPONSIBILITIES:

• Directly supervise a team of Care Coordinators and their day-to-day operations

• Provide leadership, onboarding, training, coaching and development to team of direct reports

• Create & foster a positive, fulfilling work environment

• Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth

• Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered

• Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.

• Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met

• Partner with People Services regarding any employee relations issues, timely & appropriately

• Facilitate teammate development (coaching, mentoring, training)

• Complete teammate evaluations and establish quarterly & annual goals

• Collaborate with direct reports and upper management to create & implement those professional development goals

• Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures

• Understand basic wage & hour laws, as well as federal, state & local laws/regulations

• Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary

• Spearhead reoccurring 1:1's with direct reports

• Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities

• Review & approve time for non-exempt direct reports

• Track overtime, attendance and PTO

• Conduct formal ad hoc training

QUALIFICATIONS:

• High School Diploma

• Bachelor's Degree preferred

• Minimum 2 years supervisory experience, leading a team

• Excellent communication and interpersonal skills

• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook

• Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement.

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.  To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.  

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

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