Supervisor, Revenue Operations (ROPS)

This position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.

SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Teammate Supervision and Customer Service

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates

• Ensure high quality customer service according to department and company policy

• Monitor team productivity and progress of specific area job functions

• Determine staffing plans that promote the most effective use of all teammates

• Establish, communicate, and ensure departmental goals and objectives are achieved

• Address teammate relations issues appropriately and escalate to manager as necessary

• Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required

• Write and conduct teammate annual Performance Development Reviews (PDRs) as required

• Maintain teammate records in compliance with DaVita policy's and any applicable laws

• Understand and communicate DaVita company policies and procedures

• Work with People Services and manager to recruit teammates with appropriate skills and experience

• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures

Special Projects

• Lead or actively participate in special projects

• Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner

• Support the analytics team manager via business acumen and technical knowledge

• Meet tight deadlines in a time sensitive and resource constrained project environment

• Provide frequent updates to manager regarding the status of activities and initiatives

• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business

• Identify system and process improvements opportunities and make recommendations

Analytics/Reporting

• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities

• Identify system and process improvements and recommend process improvement plans

• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled

• Maintain reporting continuity, integrity, and communication among analytical departments

Other Duties

• Champion the DaVita Mission and Values both internally and externally

• Attend team meetings, phone conferences, and training as scheduled or needed

• Perform other duties as assigned or required

• Travel required: up to 5%

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

• Bachelor's degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration

  • 10+ years of demonstrated experience in healthcare analytics may be substituted for a degree

• Supervisory experience demonstrates willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills

• Revenue Cycle Management (ROPS) experience

• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment

• Demonstrated ability to balance department efficiency and service excellence

• Willingness to assist teammates in order to achieve departmental goals

• Demonstrated strengths in teambuilding and leadership skills

• Critical thinkers with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives

• Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through

• Solid data analysis experience - proficient in SQL, Excel, Access, or other analytical applications and be willing to learn new internal systems and tools

• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization

• Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers

• Proven ability to complete projects with tight deadlines and time constraints

• Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment

• Demonstrated ability to function independently and as a member of a cross-functional group

• Proven ability to own and be responsible for key projects and processes

• Ability to make timely and quality decisions

• Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable

• Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
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Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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