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Supervisor

Supervisor, Revenue Operations (ROPS)

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The Role:

We are seeking an energetic Supervisor of Revenue Operations (ROPS) to lead the day to day operations of a revenue cycle team. This includes meeting operational metrics objectives established by leadership and directly supervise a team of 10-25 teammates.

Join the Revenue Operations Team, where you can:

  • Be part of a high-impact team with a special culture
  • Lead a team through resolving a complex portfolio of Patient accounts or triggers
  • Have a direct impact on the career and development goals of your teammates

What will you do?

  • Directly supervise a team of 10-25 teammates each responsible to execute on an assigned portfolio of patients accounts or Medical Insurance triggers
  • Use strong problem solving skills to assist team in issues within the portfolio, as well as  identify and resolve areas of opportunity within the portfolio, collaborating with other departments as needed
  • Understand and make decisions regarding payment trends and/or issues within assigned portfolio
  • Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
  • Consistently communicate team goals, objectives, and progress toward those goals both to team and direct leadership
  • Conduct annual reviews for all assigned teammates and identify areas of opportunity for individual teammates and provide timely and ongoing coaching and development
  • Identify personnel needs for assigned team and is responsible for ensuring team is appropriately staffed, and identifying and communicating recruiting needs to leadership
  • Maintain high engagement scores for assigned team (>80%)
  • Makes recommendations for teammate promotions and mobility to senior leaders

You are a great fit if you have:

  • Demonstrated ability to independently think critically, identify root causes, and solve them
  • Proven track record of leading change or operations through influence
  • Strong presentation and executive communication
  • Ability to manage for performance while simultaneously inspiring teammates
  • History of coaching and developing teammates

Minimum Qualifications:

  • >2 years related supervisory experience required
  • Intermediate proficiency in MS Excel, Word and PowerPoint
  • Bachelor’s Degree preferred
  • Relevant experience in healthcare revenue cycle preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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